Terms & Client Agreement

Last updated: July 2026

This is the deal between you (our client) and DPowered.online when we build or look after your website. We've kept it short and clear on purpose.

What you're paying for

We design and build your website. If you're on a care plan, we also host, update and look after it. What's included is whatever we agreed in your quote. If it's not in the quote, it's not included until we agree it in writing.

Who owns what

• Your stuff is yours. Your business name, logo, photos, words and customer data belong to you.
• Our build is ours until paid for. The website design and code stay ours until your invoice is fully paid. Once paid, you own your finished site.
• We can show our work. We may display your finished website in our portfolio and marketing as an example of what we do. Tell us in writing if you'd rather we didn't.

Your content is your responsibility

You're responsible for making sure the words, prices, photos and claims on your site are accurate and that you have the right to use them. We're not responsible for content you give us to publish.

What we need from you

To keep your project on track and your site legal, you agree to:

• Give us your content, photos and approvals promptly. Our timescales, including our typical two-week build, assume you do this. Delays on your side may push the dates back.
• Only give us words, images and logos you have the right to use.
• Keep your contact details up to date so we can reach you.
• Tell us promptly if your business closes, stops trading, is sold or changes owner, so we can update or take the site down as set out below.

Your domain & hosting

We'll always tell you who owns your domain name and where your site is hosted. We don't lock you in. If you ever leave, you can take your domain with you. If we host your site, hosting continues only while your care plan is active.

Your customers' data

If your site collects customer details (for example through a booking or contact form), that data is yours and you're responsible for it under UK data protection law. While we manage your site, we handle that data carefully and only to keep the site working.

Payments & care plans

Build fees are invoiced as agreed in your quote. Care plans are billed monthly and can be cancelled with one month's notice. If a care plan is cancelled or unpaid, hosting and updates stop and your site may be taken offline.

If your business closes or stops trading

This is important, so we'll be blunt. A website that still looks "open" when the business has closed can mislead customers, so we won't leave it that way.

• Tell us as soon as you can if you stop trading.
• We will then do one of the following: take the site offline, replace it with a clear "permanently closed" notice, or keep a labelled sample of the design in our portfolio.
• We'll switch off bookings, forms, online orders and payments so no customer can try to buy from a closed business.
• We'll delete the customer personal data the site collected.
• We may keep a screenshot or archived sample of the finished design in our portfolio, clearly marked as a past project.

If you'd like us to keep any version of the site online after you've closed, that has to be agreed in writing first.

Covering us

You agree to cover us for any claims, fines or losses that come from the content you supply, from something you did not tell us, or from you not meeting the responsibilities above. For example, if your business closes and you do not let us know, you are responsible for any problems caused by the site still appearing open.

What we're not responsible for

We build and maintain your website, but we don't run your business. We're not liable for your sales, bookings, the accuracy of your content, or outages caused by third parties (such as your host, domain registrar or payment provider). Our total liability is limited to the fees you've paid us.

Ending the agreement

Either of us can end the working relationship with reasonable notice. Any work completed up to that point remains payable. Cancelling a care plan stops hosting and updates from the end of the notice period.

Which law applies

This agreement is governed by the laws of England & Wales.

Questions

Anything unclear? Just ask. We'd rather explain than have you guess.

Email: support@dpowered.online

This is our standard plain-English agreement. For larger projects a signed copy forms part of your project paperwork.